① Rentals & Support
Rental terms
& support.
Everything you need to know before, during and after your Holo DXB rental — booking requirements, return procedures, coverage and the small print. Clear and editorial.
② What’s included
One price, everything handled.
Custom 3D content production and extended on-site staffing are quoted separately on request.
- HardwareHolobox display unit, power, signal cabling
- InstallDelivery, setup and on-site calibration
- Content managementRemote content upload & updates
- Standby supportOn-site or remote technician on request
- Pack-downCollection, packing and removal at end of rental
③ Booking
Signed agreement, simple deposit.
Every rental is confirmed against a signed agreement and a deposit covering the booking dates. We send the agreement and deposit details after the initial brief and quote — typically within one working day.
Once dates are confirmed we lock the unit, schedule install, and assign a technician contact. Quote-to-booking usually closes in 24 to 72 hours.
Request a quote④ Returning your Holobox
One email and we’re on it.
Email support@holodxb.com with the details listed and we’ll confirm collection within one working day.
All Holobox units and accessories must be packed as instructed or in their original protective cases.
- /01Full name
- /02Email address
- /03Rental agreement number
- /04Collection date & time
- /05Feedback (optional)
⑤ Coverage
Who covers
what.
Holo DXB is responsible for equipment functionality at handover. You’re responsible for proper care and usage during the rental.
- • Manufacturing defects
- • Faulty materials at handover
- • Internal component failures under normal usage
- • Accidental damage or misuse
- • Improper power supply
- • Unauthorized modifications
- • Environmental damage
- • Loss or theft
⑥ Cancellation
Plans change. We get it.
Cancellations made within 7 days of the rental start date may incur a cancellation fee. Outside that window, deposit is fully refundable subject to the signed agreement.
Specific terms are detailed in your individual rental contract. Reach out to us before signing if you have questions.
★ Equipment support
Something off?
Tell us fast.
For complex installations, our technicians provide setup, calibration, and on-site standby. If equipment misbehaves during your rental, contact support immediately and we’ll triage.